How can I get a refund for unused services?

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If your billing account is staying active, then we add a credit to your account for the next time you would pay.

If you do not plan to keep any W3 Infosoft services, you must cancel all of your accounts first and look for the automatic reply with a ticket number. Then wait for a cancellation confirmation email. Once you get the cancellation confirmation you may reply to that email and inquire about your refund.

Please allow up to 15 days to post a refund.

Note : Please keep in mind that we offer refunds only for shared hosting.

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